Shaheen Policies
Privacy Policy
We respect your privacy!
Shaheen Egypt respects your privacy on the Internet.
Shaheen Egypt strives to handle your information solely for intended purposes and means. All information collected on this site will remain confidential and will not be sold or rented!
Data on the site
We do not offer guarantees that the information on our website is error-free, complete, or recently updated.
We reserve the right to correct mistakes and update information on the website at any time without prior notice. We also reserve the right to refuse or cancel any order containing inaccuracies.
Despite efforts to ensure the accuracy, comprehensiveness, and currency of our website information, some product details may contain inaccuracies or incomplete data, including pricing or availability.
We reserve the right to cancel or refuse any order without providing reasons.
We may change product prices, terms, specifications, and guarantees without prior notice and may review the Terms of Use at any time.
Online sales are dedicated and limited to personal and domestic use only.
We reserve the right to limit the quantity of sold products, including restricting sales to distributors.
Prices include taxes and shipping costs.
Accepted Payment Methods in Egyptian Pound (EGP):
Cash On Delivery.
Instant online payment on Shaheen Egypt website via MasterCard & VISA.
Disclaimer
Prices on the site are displayed in EGP.
Promotions, updates, and special offers are subject to change without prior notice.
Shaheen Egypt reserves the right to blacklist or refuse any order without providing reasons.
The laws of the Arab Republic of Egypt govern all transactions on our website, with disputes resolved by Egyptian courts.
Product Delivery
Your product(s) will arrive at your door within 7 to 14 business days after your order.
Please ensure the delivery address is accurate to avoid delays.
Products cannot be shipped to an incomplete or different address from the one on the purchase order.
Upon delivery, please sign the purchase receipt to confirm that there are no defects in the delivery boxes.
Online Payment
After placing your online order, you’ll receive a confirmation email with order details.
Your order will be sent to the exact shipping address provided, and only to the cardholder.
For security, you must have your National ID and the SAME credit card used for the purchase during delivery. Our employee will verify they match.
You will be required to sign a copy of the order receipt and provide your National ID number.
If you’re unavailable at delivery, you may assign someone to accept it on your behalf. This person must provide a clear copy of the credit card used for the order and your National ID, which our employee will collect.
If you cancel your order 48 hours after your card is charged, the amount will be refunded to the same card within 30 days, with no administrative fee.
If the customer does not respond to confirmation calls within three days, Shaheen Egypt reserves the right to cancel the order.
Information We Collect Online
Information required for purchase: Name, address, phone number, email, and any other details needed to process and track your order.
Information to create an account: You can create an account on Shaheen Egypt by providing your email address and setting a unique password.
Account creation is optional for site access.
Creating an account allows saving billing data, order tracking, and setting order preferences.
You can update this information at any time.
Personal profiles (cookies) and technical information: When you log in to Shaheen Egypt, small text files called “cookies” are saved on your computer to enhance your experience and improve site design.
Cookies store random identification numbers, last visit date, visit frequency, and cart contents.
You can configure your browser to notify you of cookies or remove them after shopping.
Removing cookies limits our ability to personalize Shaheen Egypt for future visits but won’t prevent shopping or purchasing.
We may collect technical details like IP address, operating system, browser type, and referring website. This information is generally not used to identify individuals but may be used to detect unauthorized activities.
How Your Information Is Used
Scheduling the delivery of goods purchased online.
Creating an account on Shaheen Egypt.
Enhancing our marketing campaigns and supplying desired products.
Ensuring and tracking your orders.
Providing you with promotional information if desired.
Personalizing your shopping experience on the site.
Reviewing site design based on visitor data without revealing identities.
We do not rent or sell your name to third parties for marketing purposes.
Accessing and Updating Your Information
If you created an account on Shaheen Egypt, you can log in to update or delete information.
Do not share your Shaheen Egypt site password with anyone.
For questions, call us at 01122284786 or submit a complaint through our complaint page, and we’ll respond promptly.
Terms and Conditions
Terms and Conditions
Introduction
We welcome you to the official Shaheen website. These terms and conditions apply to the site and to all its sections, branches, and affiliated websites that refer to these terms and conditions for reference.
By visiting the Site, the Client acknowledges its acceptance of the current Terms and Conditions. If you do not agree, you should not use this site. The Site reserves the right to change, modify, add or remove portions of the Terms of Use and Terms at any time. Changes are effective when posted on the Site without notice. Please review our Terms of Use and Terms regularly for any updates. Your continued use of the Site, after posting changes to these Terms of Use, constitutes your full consent to such changes.
Terms and Conditions of Use
Use of the Site
To visit this site, you must be at least 16 years of age or visit the site under the supervision of a parent or legal guardian.
We grant you a non-transferable or revocable license to use the Site under the specified terms and conditions. The purpose of this license is to shop for personal items sold on the site. Use for commercial purposes or use in the name of any third party is prohibited, except as permitted in advance by us clearly and transparently. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Some related services and features that may be available on the site require registration or subscription. By choosing to register or subscribe to any of these related services or features, you agree to provide accurate and current information about yourself and to update it in time if there are any changes. Each user of the site is solely responsible for keeping passwords and other methods of identifying the user account properly. The account holder is fully responsible for all activities that occur with his or her password
In addition, you must notify us of any unauthorized use of your password or account. In no event shall the Site be liable, directly or indirectly or in any way, for any loss or damage of any kind that may result from your failure to comply with or relate to this section.
During the registration process, the Customer agrees to receive promotional emails from the Site. You can later cancel this option and not receive any promotional emails by clicking the link at the bottom of any promotional email.
User Posts
All of your posts on the Site and/or what you offer to us, including but not limited to questions, criticisms, comments and suggestions (combined in the word “Posts”) become our sole and exclusive property, and in no way belong to you. In addition to the rights that apply to any type of post, and once you share your comments or criticisms on the site, you also grant us the right to use the name you display that is directly related to this review, comment, or other content. You may not use a false email address, pretend to be someone else, or attempt to mislead us or any third party regarding the authenticity and reliability of any of the posts. We may delete or edit any posts, but we are not obliged to do so.
Approval of orders and price details
Please note that in some cases an application may not be approved for several reasons. The Site reserves the right to refuse or cancel any application for any reason at any time. Before we approve the request, we may ask you to provide additional information or other data to verify something, including, but not limited to, your full name, phone number, and address.
We provide the most accurate price information to all users who visit the site. However, errors may sometimes occur, such as when the product is not correctly priced on the site. Therefore, we reserve the right to reject or cancel any request. If the product price is not set correctly, we may, at our sole discretion, contact you for instructions or cancel your order and inform you of such cancellation. We have the right to refuse or cancel any orders, whether confirmed or not, after adding the credit card fee.
Trademarks and Copyright
All intellectual property rights, whether or not registered, on the Site, and all information relating to the content and design on the Site, are the property of us, including, for example, all major software and resource codes. The contents of the page are protected by your copyright. all rights are saved.
Data protection
Any personal information collected in connection with the use and use of this website will be maintained in accordance with our Privacy Policy, which is available on our Site. We store the address and may use it for commercial purposes
Arbitration
In the event of any disputes, disagreements or litigation arising out of the interpretation and implementation of these Terms and Conditions, they shall be settled and resolved definitively by arbitration by a single arbitrator appointed in accordance with the rules of the Cairo Regional Center for International Commercial Arbitration. The arbitrator shall be a person trained as a legal person with experience in the field of information technology and independent of any of the parties to the contract. Arbitration must take place in Cairo. The language used in the arbitral proceedings shall be English
The arbitrator’s decision shall be final and binding and may be transferred to any court in the jurisdiction and applied in accordance with the Arbitration Law No. 27 of 1994. Notwithstanding the foregoing, the site’s authors reserve the right to take the necessary action with a view to protecting intellectual property rights and confidential information through judicial redress or precautionary orders. Issued by the competent courts.
The prevailing law and judicial bodies
These Terms and Conditions shall be construed and applied in accordance with the laws of the Arab Republic of Egypt. Accordingly, each party agrees to appear before the courts of Egypt and waive any objections regarding the place.
Cancel approval
In addition to any legal provisions or judicial redress procedures, we may immediately and without notice to you terminate these Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. In the event of termination of this contract, you must immediately stop visiting and using the Site, as well as issue legal rulings or fair procedures, we may immediately revoke all passwords or other account identification methods granted to you.
We reject any visit or use of this site in whole or in part. Any revocation of this Agreement shall not affect all rights and obligations (including but not limited to payment obligations) of the parties issued prior to the termination of the contract. You agree that the Website will not be held responsible for you or any other individual as a result of suspension or termination of the Service. If you are dissatisfied with this site or any of the terms, conditions, rules, policies, guidelines or special practices in how the site is managed, then the only and exclusive action you must take is to stop using the site.
The voucher can only be used once per customer.
The customer is not allowed to buy more than one piece in the case of offers and discounts and in case the customer wants to buy more than one piece is communicating with customer service to confirm the order.
The client must have only one account on the site.
In the event that multiple accounts are created on the Shaheen website or the Customer voucher is used more than once, Shaheen is entitled to take legal action with that customer.
In the event of a breach of these laws, Shaheen legal team will deal with the client and deactivate his account and prevent him from making any requests on Shaheen.
If the customer wants to return the product due to a change of opinion / dislike of the product / there is no technical reason, in this case, the customer will pay the receipt of the reference product from him.
Please note that postal transfers will only be available for 60 days in accordance with the new post office conditions.
Temporary offers and discounts
These discounts may be stacked on only one product (unless otherwise stated).
Each view is subject to two time rules:
The first rule is to offer these discounts only during their own time as the product must be placed in the shopping cart before the time limit expires.
The second rule applies after the product is placed in the shopping cart where orders must be completed before the time of the offers ends.
You must complete your order request by clicking on the complete order from the shopping cart.
There is a limited amount of temporary offers for each product. If the product is still available on the site after the time of the temporary offers expires, the customer can purchase it at the basic Shaheen price.
Temporary offers are only good for specific featured products.
Discounts on temporary offers do not include shipping charges or taxes.
RETURN POLICY
If you return a temporary offer product, you will receive the payment for the same payment method at the time of offer, which corresponds to the return policy.
Only 14 days can be returned or exchanged if the product is in its original condition
When purchased, wrapped in original packaging and never used or opened
Products with a manufacturing defect are returned within 30 days from the date of purchase, with a purchase invoice attached to a report from the agent
The refund request will be approved within two (2) days from the date of receipt
Please contact us for a return or exchange with our customer service or email.
In the case of return and payment method, the payment upon receipt is the right of the customer to refund the amount in his wallet within a maximum period of 10 days.
In the case of Installment returns, the account will be charged as a purchase balance, or deduct installment fees from the total value even if there is 0% installment Promotion depending on the Monthly fees rate.
In the case of Visa returns, the account will be charged as a purchase balance, or deduct visa Debit fees from the total value. ” 2.2% ”
